Objective This study aimed to evaluate the effectiveness of a doctor-patient communication (DPC) training program designed for standard training of resident in nephrology department. Methods A total of 49 residents who participated in the resident standardized training in Department of Nephrology, Shanghai General Hospital, Shanghai Jiao Tong University School of Medicine between January 2018 and December 2018 were recruited. Residents were recruited to participate in a doctor-patient communication skills training program. The residents were evaluated by the “SEGUE Scale” (Set the stage, Elicit information, Give information, Understand the patient's perspective, End the encounter; SEGUE) before and after the program. The patients' satisfaction was evaluated by the “Questionnaire on Satisfaction of Hospitalized Patients with Medical Services”. Results SEGUE scale evaluation results showed that the total score of SEGUE increased after the DPC skill training[(21.90±2.00) vs (17.52±1.90), t=-10.98,P<0.01)]. Patient satisfaction survey showed that patients' satisfaction was improved after the DPC training program[(24.42±1.27 )vs (19.84±2.49), t=11.34, P<0.01]. Conclusions This training program of doctor-patient communication skills in nephrology Department improved DPC competency of residents and effectively enhanced the levels of patients' satisfaction.
Gu Lijie
,
Wang Ling
,
Zhu Nan
,
Rong Shu
,
Zhang Weili
,
Yang Man
,
Zhou Xu
,
Yuan Weijie
. The training of doctor-patient communication skills in standardized training of residents in department of nephrology[J]. Chinese Journal of Medical Education, 2020
, 40(10)
: 817
-820
.
DOI: 10.3760/cma.j.cn115259-20191129-01034
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